FAQ – Chunky

FREQUENTLY ASKED QUESTIONS

Just fill out the order form on the product page and tell us your vibe—we’ll take it from there.
Each case is handmade and ships in about 6–8 weeks from the order date. Need it faster? We offer a limited number of rush slots for an additional fee. Shop that option here.
We don’t send previews before shipping. Each case is designed as a one-of-a-kind art piece based on your custom submission. Creative trust is part of the Shop Chunky brand experience, and most customers end up loving the final result.
We currently only ship within the U.S., including Puerto Rico.
Not exactly. We don’t take specific charm requests, but we use your order form as creative direction to design something that reflects your vibe. Our charm inventory changes almost daily. We source pieces from all over the world, so no two cases are the same.
All sales are final since each case is custom-made, but if your order arrives damaged, reach out, and we’ll make it right.

Just fill out the order form on the product page and tell us your vibe—we’ll take it from there.
We don’t send previews before shipping. Each case is designed as a one-of-a-kind art piece based on your custom submission. Creative trust is part of the Shop Chunky brand experience, and most customers end up loving the final result.
Not exactly. We don’t take specific charm requests, but we use your order form as creative direction to design something that reflects your vibe. Our charm inventory changes almost daily. We source pieces from all over the world, so no two cases are the same.

Each case is handmade and ships in about 6–8 weeks from the order date. Need it faster? We offer a limited number of rush slots for an additional fee. Shop that option here.
We currently only ship within the U.S., including Puerto Rico.
All sales are final since each case is custom-made, but if your order arrives damaged, reach out, and we’ll make it right.

Tell Us Your Vibe

Like a mood board to inspire creative direction, not charm selection.

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We Design By Hand

Each case is one-of-one, made with care and always evolving inventory.

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You Wear It Well

One-off, not mass-made. Tag us (@shop_chunky) if it ends up in your mirror pic!

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